The Terms and Conditions listed below apply to the sale and purchase of goods between “you” the consumer and “we”, “us” Flowers Forever by Dee. These Terms and Conditions do not affect your statutory rights as a consumer.
By ordering any product from Flowers Forever by Dee you are accepting these Terms and Conditions. These Terms and Conditions can be changed without any prior notification and it remains the responsibility of the customer to be familiar with them prior to placing an order.
All bespoke orders are placed via PayPal whereby you shall be sent an email for approval. Please ensure that you check all details thoroughly as making payment will constitute confirmation that all details on the invoice are correct. Orders are only secure once a payment and confirmation of acceptance of our terms & conditions have been received. The payment, whether in full or by deposit must be made within 7 days of the invoice date.
All orders placed via our online store shall be processed directly via Paypal and an order has been placed once payment has been received.
2. Pricing & Payment
All prices shown are excluding delivery charges. Items will only be made and dispatched when full payment has been received and cleared. In event of payments by installments, a 50% non refundable payment shall be required to secure your booking. Full payment must be received no later than 8 weeks prior to your wedding day. Failure to do so may lead to your flowers not being delivered in time for your wedding day.
3. Stock Availability
We will do our utmost to ensure that we have stock of all products in our gallery. In the event that the same flower cannot be restocked we shall replace it with a flower that we deem to be a suitable replacement.
We will endeavor to dispatch your bespoke items within 6 weeks (excluding weekends & public holidays) of receipt and completion of your order or at a specified agreed time, however delays are occasionally inevitable due to unforeseen factors. Orders placed via our online shop shall be made and dispatched within 7 working days.
Delivery times are approximate and we are not responsible for any consequential losses you may incur if the postal service does not deliver within that period for any reason. We do not accept any responsibility for any failure to deliver goods or delay, damage or defect caused in doing so if the circumstances were beyond our reasonable control.
All items are sent by recorded delivery, unless stated otherwise, and therefore a signature is required. If a signature is obtained from any person other than the named customer at the specified delivery address, the named customer is still responsible for the item and any charges associated with it.
Postage costs will vary according to size, weight and location. You may also choose to pay an additional charge for special delivery. If this is the case please contact us for pricing.
If you have not received your item within 7 working days of completion of your order, e-mail us so we can look into the matter. In the event that the post office has attempted to deliver the item but it has not been collected from sorting office or if we have had an item returned back to us due to non communication on your part, you will be responsible for additional shipping costs.
In the unlikely event that your parcel has been delayed please allow 15 workings days from the date your order was dispatched before any replacement can be sent. This is due to the fact that royal mail stipulates that they do not consider an item lost until 15 working days has passed.
Please ensure that the packaging of your goods is checked BEFORE signing the delivery. If you have received a package that is damaged, you must sign the delivery note as “damaged”.
Items purchased can be returned within 14 days of receipt of the item for a full refund of the cost of the item excluding delivery costs. Please note that refunds will only be given where items are returned in original unused condition, intact and in suitable packaging. All parcels should be returned by special delivery and shall be at the Buyer’s risk until the item has been signed as received by us. No refunds will be given for items made to order, items returned after 14 days or items lost/stolen in transit.
If you wish to cancel your order you must advise us by email and await our reply with details on the return address. On orders, made via our interest free payment scheme, that are cancelled prior to dispatch and no work has yet commenced, the 50% non refundable payment shall be retained and the balance shall be refunded. In the event that an order is cancelled prior to dispatch and work has started, 40% of the amount paid shall be refunded. All parcels are sent back at your own risk and at your own cost. We would advise using special delivery as this parcel is not our responsibility until we sign for it. This does not affect your statutory rights.
All payments made for a workshop is non refundable as items would need to be purchased for each person attending. In the unlikely event that we are unable to hold the workshop on the date specified we would arrange an alternative date and time to hold the event.
All images, photographs, pictures and text used on any website owned by Flowers Forever by Dee are subject to copyright law and owned in full. Any unauthorised copying, printing or duplicating will constitute an infringement of copyright.
All items are brand new and as they are handmade slight variations may occur. Screen resolutions can affect the colours as seen on screen compared to when seen in real life. If you are uncertain of the colour please contact us to arrange for the purchase of a sample. Please note some items contain small parts and can be a choking hazard, children of all ages should be supervised at all times, we cannot be held responsible for any accidents that may occur where children are not properly supervised.