Here are the most popular FAQs
If there is a questions that isn’t answered below, get in touch and we shall answer it for you.
Are your flowers real?
No they just look real! Our flowers and foliage are high quality silk flowers. Dee has many years of experience in sourcing the best quality flowers in the UK.
I am unsure of what colours to have on my wedding day / Event, are you able to advise me?
Yes, if you send us as much information you can, we can give you the best options available for your wedding flowers.
I have seen flowers I like, what do I do now?
You are welcome to contact us to discuss the flowers that you have seen either in our gallery or from a photo that you have used as inspiration for your theme. If the floral design from the gallery is to remain the same then we can discuss availability of blooms and the colours of your theme. We make many items that are variations on items that are shown in our gallery. The gallery is only a small selection of what has been previously made. Should you see a design that you like but would like to make some alterations please feel free to contact us to discuss your requirements as all our designs are completely customisable. Should you like custom designed flowers that can be done to, we can discuss your requirements in order to create a design especially for you.
Can you make bespoke orders?
Yes, we can discuss your requirements in order to create a design especially for you. You are able to choose which flowers you would like and the colours, subject to availability, as well as the choice of ribbon. You can also add embellishments, should you wish, such a pearls, crystal sprays, diamantes, brooches, swarovski crystal beads and pearls to name a few!
Can I actually speak to someone to discuss what I am looking for?
Yes, telephone consultations are available by appointment. Should you wish to arrange this, please contact us to make a booking.
Do you cater for face to face consultations?
Yes, depending upon location. We are based in Southend on Sea in Essex and are able to meet with local clients. Should you wish to arrange this please contact us with your address details to see whether you are within the distance of 15 miles.
Do you have sample flowers, ribbon and embellishments ?
Yes, samples can be purchased or alternatively it may be better to purchase a buttonhole using the flower and ribbon you are considering as then you can see both the quality of the item and the workmanship. This can be done by sending a message via our contact page.
How do you proceed to place an order?
Once you are completely happy with the quotation details and are ready to place an order, a Paypal invoice is created for your specific items. Paypal is a secure and encrypted service where you can complete payment via credit or debit card. You do not require a Paypal account to use this service. The invoice is sent to your email address and you would just follow the link to complete your purchase.
Are photos sent out prior to dispatch?
Photos are sent out to you where custom made flowers are being made. This is to ensure that you are completely happy prior to dispatch. In the event that a design from the gallery has been chosen and may have been tweeked a little, photos are not generally sent. However, should you wish for an picture prior to dispatch, this can be arranged for you.
How long will it take to dispatch my order?
All our flowers are handmade to order for you, so please allow up to 6-8 weeks, excluding weekends and public holidays, from cleared payment being received for dispatch of your wedding flowers. We do not carry ready made stock. Should you wish for your flowers to be sent to you at a later scheduled date, this can be arranged. Our terms and conditions can be found here
How are your parcels sent?
We use 1st class post, royal mail recorded service , special delivery and parcel force 48 within the UK. Parcels are fully insured and a tracking number shall be supplied upon dispatch.
How will I know when my order has been sent?
When you order has been sent you shall be sent an email confirmation informing you that your order has been dispatched together with your tracking details.
How soon after posting will my order be received?
First class post is normally delivered in 1-3 working days, recorded delivery is 1 -3 working days, special delivery is a next day service (excluding weekends) and Parcelforce 48 hr approx 2 working days. Please note that these times are approximate (apart from special delivery) and we rely upon Royal Mail to get your order to you within this time. this is based on delivery within the UK.
I am ordering several items, do you give a discount on P&P?
Yes of course, please contact us so that we can advise of the postage cost. Postage is based upon the size of the box and its weight.
I am concerned that my order will get damaged in the post?
We take a great deal of care to ensure items are packaged correctly. All flowers are wrapped in florists cellophane and are sent in a new box with acid free tissue paper. If you parcel is damaged on arrival you MUST write ‘damaged’ when signing for your parcel.
Who do I give buttonholes are corsages to?
Depending upon your budget, all guests can have them or just your main wedding party.
How should I store my wedding flowers as I am getting married in the next few months?
Keep them in a sealed box away from damp, radiators, sunlight, so a cool dry place would be perfect.